Frequently Asked Questions

Shipping

All orders are shipped via 'Standard Parcel' with Australia Post within 2 business days of order confirmation. Delivery typically takes 3 to 5 business days but may take longer for regional shipments.

The majority of orders will include a tracking number which will be sent to you upon confirming dispatch.


All carbon emissions associated to deliveries are offset through our partnership with Greenfleet Australia.
 

Currently, we ship to:

  • Australia (All 6 states and 2 territories)
  • United States (All 50 states)


We are actively working on distributing our revolutionary products to new markets. Stay tuned for further announcements in 2021.
 

Sometimes it takes a 24-48 hrs for the carrier to activate the code. If problems persist, contact us at [email protected] and we’ll chase them up for you.

Product

Our full ingredients list can be found here.  

All ingredients are on the EPA Safer Chemical Ingredients List and none of the ingredients on the EWG Unacceptable List and Prop 65 Banned Ingredients List. 

Yes, Tirtyl Hand Soaps are safe to use as part of your routine hand hygiene during the COVID19 pandemic.

We do not claim that our hand soaps kill germs (viruses and bacteria) as anti-bacterial hand soaps contain ingredients that are not yet proven to be safe. Many studies contest the usage of antibacterial soaps, including the FDA. Also check out our blog on the issue.

Instead, our hand soaps contain surfactants which actively lift and remove viruses and bacteria from your hands during a routine wash. Furthermore, the World Health Organization does not distinguish antibacterial from regular hand soaps with the latest guidance issued on managing the COVID19 pandemic.

Whilst we consider our hand soaps to be a safe addition to your home during the COVID19 pandemic (or otherwise), nothing replaces routine hand hygiene. Ensure to wash your hands regularly, and carry an alcohol-based hand sanitizer on you if you need to wash your hands on-the-go outside home.

If you are located in Australia or the United States, you can purchase our foaming hand soap tablets from our country websites. Click for Australia or United States. 

Our foaming hand soaps are also available on Amazon in the United States.  

If you already have a foaming hand soap dispenser, we encourage you to re-use it! Just make sure it is in-fact a foaming dispenser as a regular soap dispenser will not work.

Click here to shop our cost-effective refill packs.

Water temperature is the key factor influencing dissolve time.

  • Recommended: If using hot tap water (140°F or 60°C), it should take 10-20 minutes to dissolve.
  • If using cold tap water (70°F or 20°C), it may take 40 minutes to fully dissolve.  

To accelerate dissolving, you may wish to stir the tablet with a spoon.

Please do not use boiling water or shake the dispenser as the tablet is dissolving, as this may build up pressure in the bottle resulting in a spill.

Our products are ethically manufactured in Australia and China, using ingredients sourced all over the world. Our 100% home compostable wrappers are manufactured in Queensland Australia, and the tablets & remaining packaging is manufactured in China.

Transparency is important to us, we have more information on our ethical manufacturing process here.

We are planning to migrate more of our manufacturing on-shore to Australia and/or United States throughout 2021-22 and are fully committed to supporting the local manufacturing economy. Read more via the link above.

The material safety data sheets (MSDS or SDS for short) for each of our products can be found through the links below.

Our foaming hand soap is not antibacterial and for good reason. The FDA has advised that consumers avoid antibacterial soaps . Check out our blog on the issue.

Our hand soaps include effective surfactants to wash away germs, leaving your hands both clean and moisturized.

Our hand soaps have tested to be generally safe for people with sensitive-skin including eczema, in particular our fragrance-free hand soap.

In rare instances where skin irritation occurs, we advise you stop using the product. If you are known to have severe reactions to hand wash, we recommend excising caution when trying new soaps including ours.

For more information, refer to our full ingredients list here. 

Yes. We use no ingredients sourced or derived from animals.

Yes. Our products do not contain volatile organic compounds (VOCs) and generally regarded as very safe for use around pets and animals.

Our products are made from 100% recyclable or compostable materials.

  • Box Packaging: Cardboard paper (Recycle or compost)
  • Bottles: Glass (Recycle)
  • Foaming Pump: PP - Polypropylene (Recycle #5)
  • Storage Tin: Tinplate (Recycle)
  • Tablet Wrapper: Cardboard paper with PLA lining (Compost)

Tablet Wrappers: Our wrappers are 100% home compostable under the internationally recognised TÜV AUSTRIA standard, and can be disposed in home or community compost. If you don't have access to these, the best alternative is to dispose in landfill, where they will eventually decompose completely. Whilst the wrapper is technically recyclable, it may contaminate recycled plastics doing more harm than good. Fortunately, the wrapper can be disposed to landfill without harming the earth.

Our products are designed and developed in Australia by our talented team of staff and advisors.

The Thank You card grows two varieties depending on your local weather conditions.

  1. Black-eyed Susans (Rudbekia) are a member of the sunflower family (Asteraceae) and have similar daisy-like flowers. Native to North America, they are now found all throughout the world. Check this site for information on growing zones and conditions.
  2. Black Sesame (Sesamum indicum) is a flowering plant responsible for, you guessed it, sesame seeds. Check this site for growing information.

If your green thumb (or weather conditions) are unable to grow the card, rest assured the card is fully compostable and the seeds will happily feed the worms in your garden.  

Our Tirtyl Foaming Hand Soaps, like other foaming soaps, must be used with a foaming dispenser.

A foaming dispenser is different to a regular or traditional soap dispenser. In addition to the pump, a foaming dispenser includes an air chamber to pressurize and mix air into the solution to create the foam we all know and love.

The easiest way to know if you have a foam pump is to test it with a diluted solution of water and regular soap or detergent. If it foams, it’s a foam pump!  

If you don't have foaming dispenser, you can purchase them with our kits sold here. 

Yes! The soaps are water-based, biodegradable (including the surfactants), non-antibacterial and ph-balanced. Our tablets do include a minor concentration of polyethylene glycol (also used in soft drinks, marinades, spices, cake mixes etc) which can cause issues with septic systems at high concentrations, however, the PEG concentration of our soaps is <0.008%, which is considered generally fine for most systems.

Proudly, our products do not use palm oil or palm oil derivatives. You can see a full list of our ingredients here. 

Coconut:

Our products contain coconut derivatives and therefore considered non-COC. Our hand soaps include the ingredient Sodium C14-16 Olefin Sulfonate (a surfactant that cleanses skin) which is derived from coconuts. 

How it works

Our tablets are designed to dissolve in regular tap water to form an effective, safe, long lasting solution. We have taken the best ingredients from a premium foaming hand soap, and concentrated them to exclude the water.

What does this mean for you? It's simply really, just remember these 3 steps:

  1. Fill 8.5fl oz (250ml) of warm tap water into your foaming dispenser. Do not use boiling water!
  2. Drop in the Tirtyl Tab and let it dissolve. The magic show usually takes 15 minutes. Tip: If the water is too hot, it may be best to wait for the tablet to dissolve before screwing on the pump to avoid pressure build up and split foam.
  3. Enjoy a moisturizing foaming lather! Pump twice onto wet hands for a thorough hand wash

P.S. Tirtyl Tabs work with all foaming hand soap dispensers. You can use our beautiful bespoke bottles or BYOB.  

The research & development team performed extensive tests using a variety of tap water from the United States & Australia and found no issues. However, if you use bore water or do not trust your tap water, we recommend using your regular drinking water or boiling the tap water for 2 minutes, letting it cool slightly and then dissolving your tablet.

Not at all. Using cold water means the Tirtyl Tab might take more than 15 minutes to dissolve. Good things come to those who wait.

1 tablet lasts the average household 6 weeks with frequent use.

Each tablet creates 250ml (8.5 fl oz) of foaming hand soap and lasts as long as a traditional premixed foaming soap.

Absolutely! Our soaps work with any dispenser that has a foaming pump. Unfortunately, a regular soap dispenser will not work. 

No. The Tirtyl Tab will dissolve on its own terms - no need to shake! If you want to accelerate the dissolve time, you may stir the solution with a spoon.

Read our blog or read a summary below.

Firstly, most people prefer foaming or liquid soap over bar soap, especially in shared environments such as the kitchen or a shared bathroom.

Foam soaps are more eco-friendly. Industry studies found people using foam soap consumed 16% less water than liquid soap.

Furthermore, a bottle of Tirtyl Foaming hand Soap lasts approximately 450 pumps (using a Tirtyl bottle) compared to normal liquid soap with 125 pumps.

Foaming soaps typically biodegrade faster than traditional soaps, partly due to the forced air that causes natural lathering. As a result, less soap ends up down the drain which is better for our environment.

While there doesn’t appear to be any advantage for soap foam over liquid soap when compared in a laboratory environment, there appears to be a social and psychological component to the benefits of foam.

In North America, and increasingly around the world, foam soap products are considered more luxurious, and are typically reported as being preferred over liquid soap due to the rich, thick texture of the product. It stands to reason that the more people enjoy using the product, the more likely they are to use it – theoretically increasing hand hygiene compliance rates. More studies on this topic are needed, but for this reason, foam soap may offer some hygienic advantage over traditional soap products.

Pumps that dispense foam work by mixing air with the soap creating foam. The neck size of the foam pump is much larger than a regular pump to allow room for the air chamber. The easiest way to know if you have a foam pump is to test it with a diluted solution of water and regular soap or detergent. If it foams, it’s a foam pump!

Our “Made To Unwaste” philosophy extends all the way to our Thank You cards.

Simply follow the instructions on the card. There are two varieties of flower: Black Eyed Susan’s (Rudbeckia hirta) and Black Sesame (Sesamum indicum). We cannot guarantee they will grow in your local conditions but we can guarantee they are compostable and will happily feed the worms in your garden.

Whilst both options are zero-waste and we love bar soap, we developed our soap tablets because many people prefer soap from a dispenser or prefer the feel of foaming soap, compared to bar soap. This is especially true for shared environments, such as a kitchen or shared bathroom where people are typically less comfortable using bar soap. 

Impact

For every tablet sold, we'll pick up the equivalent of 1 plastic bottle from the ocean. This is equivalent to 0,42 lbs of ocean plastic.

This is achieved through our Tirtyl Tip program in partnership with Plastic Bank, the world's largest plastic clean-up organisation with plastic collection infrastructure in developing coastal communities world-wide.

Our contributions are paid on behalf of Plastic Bank to locals who gather plastic in exchange for wages. Collected plastic is often processed and recirculated into the private sector as repurposed consumer goods.

You can find out more about our program, partners and future plans for our Tirtyl Tip program here.  

In addition to donating a percentage of sales, all our products are carbon offset with Greenfleet Australia.

We use the life cycle assessment (LCA), cradle-to-grave methodology to calculate the CO2 demand from all elements of our products. Read more about our methodology here.

This includes:

  • Raw Material Extraction.
  • Manufacturing & Processing.
  • Transportation.
  • Usage & Retail.
  • Waste Disposal.

After taking into account the deduction through our office solar panels, we offset any remaining CO2 emissions through Greenfleet Australia. 

Tirtyl is a social enterprise at heart. There are all sorts of social enterprises but they all have one thing in common. Where a typical business operates to make as much money as possible, a social enterprise operates to solve a social issue and/or serve its community members.

At Tirtyl, we are tackling plastic pollution and environmental degradation by making products that unwaste and donating profits to help solve these problems.